Change thedate, detail, scope, address
Plans move. Tell us what changed and the request changes with it.
Amending something in progress
An amendment is a change to a request that already exists - a different date, a corrected spelling, a wider or narrower scope. It is the same conversation, not a new one, so you do not start again.
- 1Reference what you already have
Quote the request, the order or just the thread it happened in. If you cannot find it, describing it is enough for us to locate it.
- 2Say what changed, not everything
Only the difference matters. Everything you have already shared stays attached to the request.
- 3You are told what it affects
If a change moves a date or affects something already arranged, you hear that before it is actioned rather than after.
Some amendments depend on a third party accepting them - an airline, a registry, a supplier or a government office. We will tell you what is possible and what it depends on, but we cannot commit to a change that is not ours to make.
