Terms ofservice, payment, refunds, delivery
The agreement between you and WECARE.DIGITAL when you use our services.
These Terms of Service govern your use of the websites, apps, products and services offered under the WECARE.DIGITAL name. We call all of it "the Services".
WECARE.DIGITAL is a brand of WECARE.DIGITAL BHARATWORKS. In these Terms, "we", "us" and "our" mean that business, and "you" means anyone using the Services.
By using the Services you agree to these Terms. If you do not agree, please do not use them.
Read these Terms alongside our Privacy Policy at Privacy Policy, which explains what we do with personal data. Individual services sometimes add their own terms; where they do, those apply on top of these.
Nothing in these Terms takes away a right the law gives you and does not let you sign away. Where something here conflicts with such a right, the law wins.
The “In short” lines are plain-language summaries to help you find the part you need. They are not part of the agreement and do not change it. Where a summary and the numbered text below it differ, the numbered text is what applies.
1The words we use
In shortDefined once here so the rest of the document can stay short.
WECARE.DIGITAL is the brand the Services are offered under. WECARE.DIGITAL BHARATWORKS is the business that operates it.
The Platform means any website, app, portal, interface, software or tool we operate under the WECARE.DIGITAL name.
The Services means everything we make available through WECARE.DIGITAL, now or in future. That can include physical products; customised or made-to-order products; marketplace services; professional and expert services; consultations and assistance; documentation and processing work; bookings and appointments; travel and experiences; events and programmes; dispute-resolution and facilitation services; digital products and content; memberships and subscriptions; customer-service tools; technology-enabled workflows; payment and fulfilment facilitation; partner and referral programmes; gift cards, credits and promotions; and anything else we add later.
A User - "you" - is any person or organisation using the Services.
A Seller is anyone offering goods through the Platform. A Service Provider is any professional, expert, consultant, practitioner, institution, organisation or agency providing services through it. A Third-Party Provider means either of those, or any other independent business whose products or services you can reach through us.
User Content means anything you submit: reviews, ratings, photographs, text, documents, comments, messages and files.
Service-Specific Terms means the extra conditions that attach to a particular service - engagement terms, order or booking terms, cancellation conditions, or any other rules shown for that service.
2What these Terms cover
In shortEverything we offer now and anything we add later. Some services add their own terms, and those take precedence for that service only.
These Terms apply to all Services we currently offer and, unless we say otherwise, to Services we introduce later.
We may add, change, expand, reorganise, replace or withdraw Services from time to time.
Some Services carry additional Service-Specific Terms - for example professional or regulated services, Partner Up and other partner programmes, referral and affiliate programmes, gift cards, subscriptions, travel and experiences, digital products, events, enterprise services, customised products, and documentation or processing work.
Where Service-Specific Terms apply, they form part of your agreement for that service.
If Service-Specific Terms contradict these Terms, the Service-Specific Terms govern that service, to the extent of the contradiction. That is subject to the law: neither document can remove a right you hold under applicable law and cannot waive.
3Who can use the Services
In shortYou need to be legally able to enter the transaction. Someone who is not can still use an eligible service where the law allows it and a parent or guardian is involved.
Unless a particular service says otherwise, you must be legally capable of entering into the transaction you are making.
Someone who cannot independently enter a binding transaction may use an eligible service only where the law permits it, and with the involvement, authorisation or consent of a parent, legal guardian or other authorised person.
We may ask you to verify your age, identity, authority or legal capacity where that is necessary.
Do not misrepresent your age, identity, authority or legal capacity.
4Using the Services for an organisation
In shortIf you are acting for a company or institution, you are confirming you have authority to. A signed agreement with us outranks these Terms on anything it covers.
If you use the Services on behalf of a company, institution, school, employer, association or other organisation, you confirm that you are authorised to act for it.
Organisational and enterprise services may be covered by a separate proposal, memorandum of understanding, order form, engagement letter, service agreement or master services agreement.
Where we have entered into such an agreement, it prevails over these Terms on the matters it specifically addresses.
5Our role changes with the service
In shortSometimes we sell to you directly. Sometimes we are the marketplace and an independent business supplies what you bought. The listing, checkout or confirmation tells you which.
WECARE.DIGITAL runs a multi-service platform, and our role is not the same in every transaction.
Depending on what you are buying, we may act as the direct seller of goods; the direct provider of a service; a marketplace; a technology platform; an intermediary or facilitator; a booking or appointment facilitator; a payment or transaction facilitator; a workflow or communication facilitator; a reseller or distributor; a fulfilment or administrative coordinator; or in another role we identify for that service.
Where we are identified as the direct seller or provider, the product or service is supplied by us or on our behalf.
Where an independent Third-Party Provider is identified as the Seller or Service Provider, the underlying goods or services may be supplied by that provider rather than by us.
The listing, checkout, booking flow, confirmation or Service-Specific Terms may identify who is supplying what you are buying and what our role is.
This section does not reduce any responsibility the law requires us to carry.
6Independent sellers and providers
In shortThey are responsible for what they claim and what they supply. We verify what we can and can remove them, but our checks are not a guarantee of their work.
Third-Party Providers are responsible for what they tell you about their products, services, qualifications, licences, registrations, availability, prices and specifications.
They must follow the law and the terms of their relationship with us.
They must not give materially false or misleading information, misrepresent their qualifications or affiliations, offer unlawful or counterfeit goods, provide prohibited services, manipulate ratings or reviews, infringe intellectual-property rights, act fraudulently, or engage in unfair trade practices.
We may ask a Third-Party Provider to verify its identity, qualifications, registrations, licences or business details.
We may restrict, suspend or remove a provider or a listing where that is reasonably necessary for legal compliance, fraud prevention, the integrity of the Platform, user safety, consumer protection, or to enforce the terms that apply to them.
Any verification we carry out is a check, not a guarantee. It does not warrant a provider's future conduct, the quality of their work, their suitability for your purpose, or any particular outcome.
7Information you get before you buy
In shortBefore you commit we show what you need in order to decide: who is selling, what it is, what it costs in total, and how to cancel or complain.
Where we act as a marketplace or facilitator, we display or make available the information you need to make an informed decision, as appropriate to the transaction and as the law requires.
Depending on the transaction that can include who the Seller or Service Provider is and how to contact them; the material characteristics of the product or service; the price and any compulsory charges; accepted payment methods; delivery and fulfilment information; the cancellation, return, replacement and refund conditions; warranty or guarantee information; and how to raise a grievance.
Where the law requires it, we will also give you a Seller or Service Provider's details after a transaction so that you can pursue a grievance or dispute effectively.
Where imported goods or services require importer or country-of-origin disclosures, we provide that information as the law requires.
8Your account
In shortKeep your details accurate and your password to yourself. Tell us if you think someone else has got into your account.
Some Services need an account.
When you have one, please give us accurate, current and complete information; keep it reasonably up to date; look after your login credentials; keep your password and authentication details confidential; use the account lawfully; and tell us if you have reason to believe someone has accessed it without your authorisation.
Do not sell, transfer or rent your account, or knowingly let someone else use it without authorisation.
We may ask you to verify your identity, payment details, age, contact details or business details where that is necessary for security, legal compliance, fraud prevention, or to provide a service.
9Orders, bookings and service requests
In shortYour order is an offer. It becomes a deal when we accept it, confirm it, take payment or start the work - not when the automatic acknowledgement email arrives.
Everything is subject to availability and to the conditions shown for it.
When you place an order, make a booking or submit a paid service request, you are generally offering to buy.
An automated message telling you we have received your request is not necessarily our acceptance of it.
Depending on the transaction, it becomes confirmed when we or the relevant provider accept it, when a confirmation is issued, when payment is confirmed, or when work on the service begins.
We may decline, suspend or cancel a transaction where that is reasonably necessary: the item is unavailable, payment failed, we suspect fraud, the information given is incomplete or materially wrong, there is a material pricing or listing error, there is a legal or regulatory restriction, there is a safety concern, or there is another legitimate reason.
If we cancel a transaction you have paid for and a refund is due to you by law or under these Terms, we will process it.
10Nothing is bought by default
In shortWe do not charge you because you left a box ticked or did nothing at all. Buying takes a deliberate act from you.
We do not treat a paid product, service, subscription or optional charge as purchased because you were inactive, because a paid option was pre-selected, or because a checkbox was pre-ticked.
A purchase, booking or subscription has to follow from something you actively did.
We disclose the compulsory charges that apply to your transaction before you confirm it.
11Prices, taxes and charges
In shortThe total can include tax, delivery and service fees. Everything compulsory is shown before you confirm, and a later price change does not reprice an order we already accepted.
Prices vary between Services.
Depending on the transaction, the total may include the product price, a service fee, applicable taxes, delivery charges, booking charges, platform or facilitation charges, customisation charges, processing charges, or another charge we disclose.
We disclose the compulsory charges before you finally confirm the transaction.
We may change prices and fees for future transactions.
A price change does not normally change the price of a transaction we have already accepted. The exceptions are where the law requires it, where you expressly agree, or where it is needed to correct an obvious material error before the work is done.
12Paying
In shortUse a payment method you are entitled to use. Banks and gateways actually move the money and their terms also apply. We are not a bank.
Where available, you can pay by UPI, credit card, debit card, internet banking, payment gateway, an approved wallet, bank transfer, or another authorised method.
Payments are processed by independent banks, gateways and payment service providers, and their terms may apply to that processing as well as ours.
Facilitating a payment does not make us a bank, a payment bank or a financial institution.
Only use payment methods you are legally entitled to use.
If a payment fails, is reversed, disputed or charged back, or looks like it may be fraudulent, we may suspend the related transaction while the matter is investigated or resolved.
13Subscriptions, memberships and recurring payments
In shortWe tell you the price, the billing interval and how to cancel before you sign up. Cancelling stops the next renewal; it does not usually refund the period you are already in.
Some Services are provided on a subscription, membership or recurring-payment basis.
Before you enrol we disclose the price, the billing interval, the material features, how renewal works, how the recurring payment is authorised, and how to cancel.
Where a recurring payment needs your authorisation, we obtain it through the relevant payment mechanism.
Unless we say otherwise or the law requires otherwise, cancelling stops future renewals but does not by itself entitle you to a refund for a billing period that is complete or already under way.
Free trials, introductory offers and promotional subscriptions may carry extra conditions, which we disclose when you enrol.
14Cancelling, changing and getting money back
In shortFor voluntary cancellations or discretionary adjustments, we do not give cash refunds or refund the original payment method; where eligible, we issue store credit valid for 30 calendar days. Nothing in this section removes a refund or other remedy the law requires.
Whether you can cancel, return, replace, reschedule or change a service depends on the type of product or service, the reason for the request, how far fulfilment has got, the costs already incurred, and the conditions disclosed for that transaction. For voluntary cancellations or discretionary adjustments, our standard refund outcome is store credit rather than cash or a return to the original payment method.
Different conditions apply to physical products, customised products, professional services, consultations, appointments, documentation and processing work, bookings, events, travel and experiences, subscriptions, digital products and other specialised services.
The conditions that apply to you may be shown on the service page, the order or booking form, the checkout page, the confirmation, the invoice, or the Service-Specific Terms.
Nothing in this section or its sub-sections limits a refund, replacement, cancellation or other remedy the law requires us to provide.
14.1How an eligible problem can be resolved
Depending on the transaction, and where the law permits, an eligible voluntary cancellation or discretionary adjustment may be resolved by WECARE.DIGITAL store credit, a replacement product, rescheduling, a change to another available service, a replacement booking, an adjustment against another WECARE.DIGITAL service, or another non-cash resolution we agree with you. Store credit may be issued as account credit or a WECARE.DIGITAL gift-card credit.
Where the law requires us to refund money, the store-credit-only rule does not override that right. We will provide the monetary refund or other remedy the law requires, unless you choose a lawful alternative.
14.2Store-credit refunds
For eligible voluntary cancellations and discretionary adjustments, we do not provide a cash refund or a refund to the original payment method. We issue WECARE.DIGITAL store credit instead, where the transaction is eligible.
Store credit issued under this refund policy is valid for 30 calendar days from the date of issue. Any unused balance expires at the end of that period and cannot be redeemed after expiry, except where applicable law requires otherwise. We will show or communicate the issue date and expiry date when the credit is issued.
Store credit can be used towards eligible WECARE.DIGITAL products and services. It may be issued as account credit or a WECARE.DIGITAL gift-card credit, may carry restrictions we disclose when we issue it, may be non-transferable where we say so, and may be adjusted if the original transaction is later reversed, disputed, or found to involve fraud.
Store credit is not redeemable for cash and is not returned to the original payment method, unless the law requires a monetary refund.
This store-credit-only rule applies to voluntary cancellations and discretionary adjustments only as far as the law permits. It does not remove any refund, replacement, cancellation or other remedy the law requires.
14.3Changing or rescheduling a service
If you no longer want the service you originally chose, we or the provider may - where it is available - let you switch to another service, change or reschedule your appointment, change provider, put what you have paid towards another eligible service, or take a gift card or account credit instead.
If the replacement costs more, you may need to pay the difference.
If it costs less, the difference is normally issued as WECARE.DIGITAL store credit or adjusted against another eligible service, depending on the Service-Specific Terms and the law. If the law requires a monetary refund, that requirement still applies.
Once you have accepted and used a replacement service or an agreed change, we may treat the original cancellation request as resolved to the extent appropriate.
14.4Charges that may not come back
Some amounts may be non-refundable, where the law permits and where we disclosed that condition before or with the transaction.
Depending on the transaction those can include professional time already worked; a consultation already given or started; documentation, research, drafting or processing already done; customisation already begun; government, statutory or filing fees already paid; non-recoverable third-party charges already incurred; confirmed booking or reservation charges we cannot recover from the provider; payment-processing charges actually incurred, where they are lawfully non-refundable; delivery or logistics charges already incurred; priority-processing charges once the priority work has started; digital products or services already activated, downloaded or consumed; event, travel or experience costs already committed to a provider; and any other charge we identified as non-refundable before the transaction.
Calling a fee non-refundable does not make it so. Where the law requires an amount to be refunded, it is refunded.
14.5Standard products
Whether you can return or replace a standard product depends on the conditions disclosed for that product and on the law. Where we approve a voluntary return or cancellation and no monetary refund is required by law, the value is issued as WECARE.DIGITAL store credit rather than cash.
14.6Customised and made-to-order products
Customised, personalised and made-to-order goods may stop being cancellable or returnable for change-of-mind reasons once production, procurement or customisation has started - where we disclosed that before you bought.
This does not affect your rights if the product turns out to be defective, damaged, spurious, materially misdescribed or otherwise not what was agreed.
14.7Services already started
Where a service involves professional time, research, documentation, filing, processing, administration, procurement, booking or customisation that has already started, what you can recover may depend on how far it has got, the work already done, the third-party costs already incurred, and the Service-Specific Terms.
The value available for any approved store-credit adjustment may be reduced by what was reasonably and lawfully spent on work already performed, third-party costs we cannot recover, statutory or government fees already paid, and other disclosed costs attributable to your request. Any monetary refund required by law is handled as the law requires.
Any such reduction is still subject to the law.
14.8Faulty, deficient, damaged or misdescribed goods and services
Nothing in these Terms restricts the rights the law gives you where goods are defective, damaged or spurious; a service is deficient; what you received differs materially from its description; agreed specifications were not met; what you bought cannot be supplied as agreed; or any other legally recognised ground for a refund, replacement, return or other remedy applies.
14.9When we or a provider cancel
If an accepted transaction cannot be fulfilled and we or the provider cancel it, we may - depending on the circumstances and the law - reschedule the service, provide a replacement, offer an alternative or issue WECARE.DIGITAL store credit. If the law requires a monetary refund instead, we provide it as required.
Where the law entitles you to your money back, an alternative service, gift card or credit does not replace that entitlement unless you choose to accept it or the law allows it.
Where we charge users for cancelling a confirmed transaction, we will meet the corresponding obligations that apply when the cancellation comes from us.
14.10How store credit and required refunds reach you
For voluntary cancellations or discretionary adjustments, approved value is issued as WECARE.DIGITAL store credit and does not go back to the payment method you used.
Where the law requires a monetary refund, we normally return it to the payment method you used, unless you agree to another lawful method or the law requires or permits another method. Store credit does not replace a mandatory monetary refund.
14.11How long a required monetary refund takes to appear
Where a monetary refund is required by law and we have processed it, how long it takes to show up in your bank, card, wallet or other account is down to your bank, card issuer or payment provider.
Depending on the provider, that can take up to 30 days or one billing cycle after we process it, unless the law or the provider requires it to be faster.
That external delay does not change the date we initiated the refund.
14.12Chargebacks and payment disputes
If you start a chargeback, payment dispute or reversal while we are already processing a refund, service change or other resolution, we may pause our processing until the payment dispute is settled, so that you are not refunded twice for the same thing.
Please do not knowingly claim both a refund and a successful chargeback for the same amount.
15Shipping, delivery and fulfilment
In shortDelivery options, charges and timelines vary. Dates are estimates unless we guarantee them. Give us a complete, accurate address.
For physical products, delivery availability, charges and estimated timelines vary with the product, the Seller, any manufacturing or customisation needed, the destination, stock, and the logistics provider.
We display or send you the delivery information for your transaction.
Delivery dates are estimates unless we expressly say they are guaranteed.
You are responsible for giving us a complete, accurate delivery address and the information needed to complete delivery.
Where we ship internationally, customs duties, import duties, taxes and other destination charges may apply, as disclosed for the transaction or as the law provides.
If an order is lost, materially delayed, damaged in transit or otherwise not fulfilled as agreed, we deal with it under the applicable policy for that service and under the law.
15.1Tracking, rescheduling and the Shipments page
Where a service supports it, you can track an order or delivery at /shipments/track/, arrange collection at /request-pickup/, ask us to amend an open request at /request-amendment/, send documents at /drop-docs/, use your vault at /vault/, and leave a review through the Leave Review WhatsApp action in the site menu.
Any delivery date, dispatch window or turnaround time we show is an estimate unless we expressly say it is guaranteed, and it can be affected by stock, customisation, the destination, a third-party carrier, or circumstances beyond our reasonable control. Section 36 applies to events outside anyone's control.
Where a delivery, dispatch or appointment can be rescheduled or cancelled, the conditions for doing so - including any cut-off, any missed-slot consequence and any charge - are the ones disclosed for that service and in section 16 for scheduled services. Please give us a complete and accurate address, contact number and any access or delivery instructions; a failed or missed delivery caused by details that are wrong, incomplete or out of date may lead to a re-delivery attempt, a charge, or a return, as disclosed for that service.
If a delivery fails, is missed, is materially delayed, or arrives lost or damaged, tell us and we will handle it under the policy for that service and under the law. Where an independent carrier or fulfilment partner is involved, their handling conditions may also apply, but that does not reduce any right the law gives you against us.
We do not currently offer a general courier-pickup or shipment-booking service. Where the Shipments page shows a pickup, visit or shipment option marked as not yet available, that option is not live and cannot be booked. If and when we integrate a provider for it, it will be offered on its own disclosed conditions, and until then nothing on that page is a promise that we will collect from, visit or ship for you.
Nothing in this section limits a cancellation, refund, replacement or other remedy the law requires us to provide.
16Appointments, consultations and scheduled services
In shortTurn up at the agreed time and bring what is needed. If a provider cancels, you get a reschedule, an alternative, or a refund. A named professional is not swapped without telling you.
Some Services involve appointments, consultations, sessions, events or other scheduled engagements.
Availability can change until your booking is confirmed.
You are responsible for attending at the agreed time, giving us the information needed to provide the service, and meeting the booking requirements we disclose.
Late arrival, missed appointments, rescheduling and cancellation may be subject to Service-Specific Terms.
If a provider cancels a scheduled service, we may offer you a reschedule, an alternative arrangement, or a refund where one applies.
Where the identity of a particular professional matters to your booking, we will not treat a different professional as an equivalent substitute without telling you or agreeing it with you.
17Professional and regulated services
In shortIndependent professionals reachable through us remain responsible for their own professional judgment and licences. General information on the Platform is not personal professional advice, and we are not an emergency service.
Some Services give you access to independent professionals, experts, consultants, practitioners, institutions and other specialists.
Unless we expressly say otherwise for a particular service, making an independent provider reachable through the Platform does not mean we perform that provider's regulated professional duties.
The provider remains responsible for their own professional judgment, advice, qualifications, registrations, licences and professional obligations.
General information on the Platform is general information. Do not treat it as individual legal, medical, financial, psychological, mental-health or other regulated professional advice about your situation.
Nothing guarantees a particular professional, commercial, legal, medical or personal outcome simply because a service or professional is reachable through WECARE.DIGITAL.
Where a service requires additional professional disclosures, engagement conditions or Service-Specific Terms, those apply as well.
WECARE.DIGITAL is not an emergency service. If you need urgent medical, safety or other emergency help, contact the appropriate emergency service directly.
18Travel, experiences and services others fulfil
In shortThe provider sets the rules for travel and experiences. We cannot guarantee visas, admission, schedules or the weather. Read the provider's conditions before booking.
Some Services involve travel, accommodation, transport, experiences, attractions or other activities fulfilled partly or entirely by Third-Party Providers.
The provider may set availability, cancellation requirements, identification requirements, timing, eligibility, entry conditions and other restrictions.
Please review the service-specific information before you book.
We cannot guarantee government approvals, visas, admission, transport schedules, weather, or anything else controlled by an independent third party or a public authority.
This section does not limit the rights the law gives you.
19Documentation, processing and assistance
In shortWe help you prepare and submit things. Help is not a guarantee of approval by anyone else, and we will not submit information we know to be false.
Some Services help you with documentation, applications, submissions, administrative processes, research or coordination.
Unless we expressly say otherwise, these services are assistance. They do not guarantee approval, issuance, acceptance, adjudication, or any decision by a government body, regulator or other third party.
You are responsible for giving us accurate, complete and genuine information and documents.
Do not ask us or a provider to submit information you know to be false, fraudulent, misleading or fabricated.
20Digital products and digital services
In shortBuying access is not buying the underlying rights. Do not redistribute or resell digital material. Refund rules change once you download or start using it.
Some Services include downloadable or online content, virtual services, digital materials, software-enabled features and online programmes.
Buying access does not transfer ownership of the underlying intellectual property unless we expressly say it does.
Do not reproduce, redistribute, resell, commercially exploit or publicly distribute digital materials unless we expressly authorise it.
Cancellation and refund eligibility may change once digital access, download, activation or performance begins. That is subject to the law and to any Service-Specific Terms we disclosed before you bought.
21Gift cards, credits and promotional balances
In shortThey can be bought, given as a promotion, or issued after a cancellation. Separate gift card terms govern the detail. They are not normally cash.
We may offer or issue gift cards, vouchers, account credits, promotional balances and refund credits.
One may be bought by you, issued as part of a promotion, issued after an eligible cancellation, issued as an agreed alternative to a money refund, issued after a service change or adjustment, or provided through one of our programmes.
Store credit issued under section 14 as the outcome of a voluntary cancellation or discretionary adjustment is valid for 30 calendar days from its issue date. Purchased gift cards, promotional balances and other credits may have separate validity terms disclosed when they are issued.
Separate gift card or credit terms may govern purchase, activation, which services they work on, redemption, restrictions, transferability, refunds and cancellation.
Gift cards, credits and promotional balances are not normally redeemable for cash, unless we say so or the law requires it.
Issuing a gift card or credit instead of a money refund does not remove a mandatory consumer right that cannot lawfully be waived.
21.1How WECARE.DIGITAL gift cards work
A WECARE.DIGITAL gift card may be bought by you, given to you by someone else, or issued by us as part of a promotion or as an agreed alternative to a money refund. When a gift card is bought or issued, it is activated and a balance is loaded onto it in Indian rupees, as disclosed at the time.
You redeem a gift card at checkout against eligible WECARE.DIGITAL products and services. We apply it against the confirmed amount due; the card pays part or all of what is owed, and any remaining amount is payable by your other chosen payment method. The balance recorded in our systems determines what remains available on the card.
Partial redemption is supported where the card balance is less than the amount owed: the card covers what it can and the rest is payable separately. Where a redemption is less than the full balance, the remaining balance stays on the card for a later eligible purchase, subject to any validity condition below.
A gift card may carry validity, expiry, minimum-order, eligible-product or other restrictions where applicable. Any such condition is the one disclosed when the card is bought or issued and as recorded in our own systems. Store-credit balances issued under section 14 are subject to the 30-calendar-day validity stated in section 14.2. Where an expiry or restriction would reduce a right the law does not allow us to reduce, the law prevails and that condition does not apply to that extent.
Keep a gift-card code secure and treat it like cash: anyone with the code may be able to redeem it. Tell us promptly if you believe a code has been lost, stolen, exposed or used without your authorisation, and we will take reasonable steps - which may include suspending the code while we investigate - but we cannot always recover a balance already spent by someone who had the code. We may void, suspend or reverse a gift card obtained or used through fraud, error, duplicate issuance, automated abuse or another material breach of these Terms.
A promotional balance we give away may carry different conditions from a balance you paid for - for example a shorter validity, a narrower set of eligible products, or no cash-out - and those conditions are disclosed when it is issued. A purchased balance is treated as your money to the extent the law requires.
Gift cards and balances are not normally redeemable for cash, and buying one is a purchase of a gift card rather than a deposit or a banking service. If an order paid for with a gift card is cancelled or refunded, the refund may be returned to the gift card or as account credit rather than as cash, where that is lawful and was disclosed; this does not remove a money refund the law requires. Gift cards are not on sale online at the time of writing, and this clause describes how they work when they are offered.
22Partner, referral and affiliate programmes
In shortJoining one means accepting its own terms. Taking part does not make you our employee, partner, franchisee or agent.
We may run partner, referral, affiliate and commission-based programmes, including Partner Up.
Taking part may require you to accept separate programme terms.
Those terms may cover eligibility, activation, which transactions qualify, how referrals are attributed, commissions, reversals, cancellations, payout thresholds and schedules, taxes, use of WECARE.DIGITAL branding, what you may say in advertising, prohibited referral practices, fraud prevention, confidentiality, suspension and termination.
Taking part in a programme does not by itself make you our employee, partner, franchisee or agent.
23Promotions, coupons and offers
In shortOffers come with conditions and expiry dates, are not cash, and can be cancelled if they were obtained by abuse.
We may offer discounts, coupons, promotional codes, referral benefits, credits and limited-time offers.
A promotion may have eligibility requirements, a validity period, a minimum transaction amount, usage limits, product restrictions and other terms.
Promotional benefits cannot be exchanged for cash unless we say so or the law requires it.
We may cancel a promotional benefit obtained through fraud, manipulation, automated abuse, duplicate accounts, or another material breach of the promotion's conditions.
23.1How coupons and offers apply at checkout
Where a coupon or offer is available, whether it applies to your order is determined by its conditions and the records we hold for that offer. A code shown on screen is not applied until we validate it, and the discount we confirm is the one that applies.
A coupon or offer may be subject to eligibility conditions, a validity period and expiry, a minimum order value, a limited set of eligible products or services, per-customer or overall usage limits, and rules on whether it can be combined with other offers. Unless the offer expressly says codes can be stacked, assume only one applies to an order; where codes conflict, the applicable offer rules decide which code is used.
We may decline, withdraw or reverse a coupon or offer that has expired, that does not meet its conditions, or that was obtained or used through fraud, manipulation, automated abuse, duplicate accounts or another material breach of its terms. A coupon or offer has no cash value and cannot be exchanged for cash unless we say so or the law requires it.
If an order that used a coupon or offer is later cancelled, returned or partially refunded, the refund reflects what you actually paid after the discount rather than the pre-discount price, and a discount tied to a condition you no longer meet after a change may be adjusted accordingly - subject always to any refund or remedy the law requires.
23.2Rewards
We do not currently operate a rewards or loyalty programme. There are no reward points, balances, tiers or history to earn, hold or redeem, and anything shown as "coming soon" is a statement of intent, not a programme you are enrolled in or entitled to.
If we launch a rewards programme in future, it will have its own published terms covering eligibility, how any benefit is earned and redeemed, any validity or expiry, misuse and fraud, and how we may change or end it. Those terms will govern that programme, and nothing here creates a reward entitlement before then.
24Reviews, ratings and what you post
In shortYou keep ownership of what you post. You give us a licence to host and display it. Reviews must be genuine, and we need separate permission to use your content in advertising.
You keep ownership of User Content that is yours.
By submitting User Content, you give WECARE.DIGITAL BHARATWORKS a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display and communicate it - as far as is reasonably necessary to provide the service, run the Platform, display content you intentionally submitted for publication, process your transactions or requests, keep the Platform secure, investigate disputes or complaints, and comply with the law.
That licence does not transfer ownership of your content to us.
If we want to use identifiable User Content in advertising or promotion, beyond the context you submitted it in, we will get the additional permission required.
The licence normally ends when the content is permanently deleted - except where we still need it for backups, record-keeping, legal obligations, dispute resolution, fraud prevention, or another lawful purpose.
You confirm you have the rights you need in order to submit your User Content.
Reviews and ratings must reflect real experiences. Do not submit fake, manipulated or undisclosed paid reviews, unlawful material, defamatory content, infringing content, or anything under a deliberately false identity.
We may moderate, restrict or remove User Content where that is reasonably necessary to comply with the law or enforce these Terms.
25Intellectual property
In shortThe Platform and its content belong to us or our licensors. Using the site gives you a limited right to use it, not ownership of anything.
The Platform and its software, workflows, design, text, graphics, logos, interfaces, photographs, videos and databases belong to WECARE.DIGITAL BHARATWORKS or the relevant rights holder, or are licensed to us, and are protected by intellectual-property law.
The WECARE.DIGITAL name, brand identity, logos and marks may not be copied, imitated or used without our authorisation.
Using the Platform gives you a limited, non-exclusive, non-transferable, revocable right to use it for its intended purpose.
Buying or accessing a service does not transfer any intellectual property to you.
If you believe something on the Platform infringes your intellectual-property rights, email one@wecare.digital with enough detail for us to identify and review the complaint.
26Acceptable use
In shortUse the Platform lawfully. No fraud, impersonation, harassment, malware, scraping personal data, review manipulation or breaking our security.
Use WECARE.DIGITAL only for lawful purposes.
Do not commit or help anyone commit fraud; impersonate another person; misrepresent who you are affiliated with; threaten, harass or abuse anyone; infringe intellectual-property or privacy rights; introduce malware or harmful code; interfere with the Platform's security; try to access systems or accounts you are not authorised to; get around technical restrictions; harvest personal information without authorisation; send unlawful spam; manipulate reviews or ratings; abuse promotions; materially disrupt how the Platform works; use automated tools abusively; list or request unlawful goods or services; or otherwise use the Platform in breach of the law.
We may investigate suspected breaches and take proportionate action where necessary.
27Other websites, tools and integrations
In shortWe rely on third-party services we do not control, and their terms apply to them. We cannot promise they will always be up.
The Services link to, or rely on, independent third-party websites, payment processors, logistics providers, authentication systems, maps, communication platforms, cloud infrastructure and software.
Those services have their own terms and privacy policies.
We do not control independent third-party systems and cannot guarantee they will be continuously available.
This section does not exclude liability the law requires us to carry.
28Privacy and personal data
In shortOur Privacy Policy covers personal data and is a separate document worth reading. Using the Platform is not blanket consent to every possible use of your data.
We handle personal data in line with our Privacy Policy at Privacy Policy and with data-protection law.
The Privacy Policy is a separate document and should be read together with these Terms.
Using the Platform is not unrestricted or blanket consent to every possible use of your personal data.
Where the law requires your consent, or another specific authorisation, for a particular use of your data, we obtain it.
Depending on the service, we may process personal data to create and administer your account, fulfil orders, manage bookings, process payments, communicate with you, provide support, verify identity, prevent fraud, keep the Platform secure, resolve grievances, comply with the law, and provide what you asked for.
29Messages we send you
In shortMessages about your account, order, payment or security come electronically and are part of the service. Marketing is handled separately and you can opt out of it.
By using the Services you accept that we may send you transactional and operational messages electronically, where the law permits.
These include account notices, order and payment confirmations, booking confirmations, appointment reminders, delivery updates, security alerts, grievance correspondence and policy notices.
We may send them by email, SMS, phone, messaging service, or as notifications on the Platform, using the contact details you gave us.
Marketing is handled separately, and carries the consent or opt-out mechanism the law requires.
30Availability and changes to the Services
In shortWe update and occasionally withdraw features, and outages happen. If we discontinue something you paid for before supplying it, you get whatever remedy applies.
We maintain, update, improve, modify, replace, suspend and sometimes discontinue functionality.
Temporary interruptions can happen because of maintenance, technical failures, network problems, third-party infrastructure, cybersecurity incidents, regulatory requirements, logistics failures, or circumstances beyond our reasonable control.
If we materially discontinue a paid service before it has been supplied, we provide whatever remedy the law or the Service-Specific Terms require.
31What we do not promise
In shortWe do not promise the Platform is flawless or always up, or that you will get a particular outcome. Statutory warranties and consumer rights still stand.
To the maximum extent permitted by applicable law, the Platform and the Services are provided on an "as is" and "as available" basis, and we do not give any warranty, condition or representation that is not expressly set out in these Terms or required by law.
We do not promise that every feature will be uninterrupted, always available, timely, secure, completely free of errors or defects, or suited to your particular purpose, or that any defect will be corrected.
We do not promise a particular business, professional, legal, medical, personal, travel or financial outcome because a product, service or provider is reachable through WECARE.DIGITAL.
This section does not exclude or limit any warranty, condition, obligation, consumer right or remedy that cannot lawfully be excluded or limited, including the statutory guarantees under India's consumer protection law. Where such a right applies, it continues in full and this section is read subject to it.
31.1Published articles and other editorial content
We publish articles, guides and explainers on WECARE.DIGITAL. All of it is general information about a subject, written for a general reader. None of it is advice about your situation.
Nothing we publish is legal, medical, financial, tax, immigration, regulatory, investment or other professional advice, and reading it does not create a professional or advisory relationship between us. Where a Service involves a qualified professional, that professional is the source of advice for you - see section 17.
An article is correct as far as we know on the day it is published, and it is not maintained after that. Rules, fees, eligibility criteria, timelines, government procedures, prices and third-party policies change, sometimes without notice. An older article may describe a position that no longer holds.
Please do not act on anything we publish without checking it against the current official source, or asking us in writing about your own case. If an article disagrees with a Service-Specific Term, an official rule or something we have told you directly, the article is the one that is wrong.
Some published material is prepared with the help of automated systems. Section 46 applies to it.
Articles may mention or link to other websites, organisations and tools. Section 27 applies: a mention is not an endorsement, and we do not control what is on the other side of a link.
Nothing in this section excludes a statutory warranty, obligation, consumer right or remedy that cannot lawfully be excluded.
31.2Voluntary contributions to our published work
Some articles invite a voluntary contribution to support the work ("Contribute"). A contribution is a gift you choose to make. It is optional, it buys you nothing, and declining to contribute does not change your access to anything we publish or offer.
A contribution is not an investment, equity, a loan, a security, a deposit, a subscription or a donation to a registered charity, and it is not necessarily tax-deductible - do not treat it as any of those. It does not make you an employee, partner, shareholder or agent of ours, and it does not give you any ownership, revenue share, control or other interest in WECARE.DIGITAL BHARATWORKS or its work.
Contributing does not buy influence over what we publish. It does not entitle you to commission, edit, approve, remove or shape any article, and it creates no editorial, advisory or professional relationship. What we publish stays our own editorial decision, and section 31.1 continues to apply to that content.
Where contributions are enabled, the amount is the one you choose and we confirm in Indian rupees. It is processed by our payment provider (Razorpay) under section 12, and we do not add a fee on top of a contribution. A contribution does not create an order, a product or a shipment, and there is nothing to deliver.
If a payment does not complete, is declined, or fails verification, no contribution is taken. Because a contribution is voluntary and buys nothing, it is generally not refundable once successfully processed; even so, we will review and, where appropriate, refund or reverse a contribution that was taken in error, duplicated, taken without authorisation, or taken through fraud, and we may reverse or decline a contribution we reasonably believe to be fraudulent. If you raise a chargeback or payment dispute, section 14.12 applies. Nothing in this clause removes a refund or remedy the law requires.
32Limits on liability
In shortWe exclude liability to the fullest extent the law allows. For non-consumer and commercial-use transactions, our contractual liability is nil wherever the law permits. Mandatory consumer, product-liability, fraud, personal-injury and other non-waivable liabilities remain as the law provides.
This section applies to the maximum extent permitted by applicable law and is intended to exclude, not merely reduce, liability wherever exclusion is lawful.
For a User who is not a consumer under applicable consumer law, and for any transaction or use that is for a commercial purpose, our total aggregate contractual and non-contractual liability arising from or connected with the Services is INR 0 wherever the law permits that liability to be excluded.
If applicable law does not permit a category of liability to be excluded completely but does permit it to be limited, that liability is limited to the lowest amount that the law validly permits in the circumstances.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive or consequential loss; loss of profit, revenue, business opportunity, goodwill, anticipated savings or data; interruption, delay, third-party failure or loss caused by a provider, network, platform, payment service, carrier, government system or other dependency outside our reasonable control; or a loss that was not a direct and reasonably foreseeable consequence of our breach.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. That includes any mandatory remedy or liability under consumer-protection law, product-liability law, data-protection law or other mandatory law, and liability for fraud or fraudulent misrepresentation, wilful misconduct, or death or personal injury to the extent the law makes it non-excludable.
If a court, Consumer Commission, regulator or other competent authority finds any exclusion or cap in this section invalid or unfair for a particular claim, that provision is reduced only to the minimum extent necessary and the rest of this section continues to apply.
33When you are responsible to us
In shortYou cover losses that come from your unlawful use, your material breach, or unlawful content you posted. You never cover losses we caused ourselves.
As far as the law allows, you are responsible for losses, claims and reasonable costs arising directly from your unlawful use of the Services, your material breach of these Terms, your infringement of someone else's rights, or unlawful User Content you submitted.
This does not ask a consumer to cover losses caused by our own unlawful conduct, or liability that cannot lawfully be transferred.
34Fraud prevention and Platform security
In shortWe screen for fraud and account takeover, may briefly hold a transaction while we verify it, and cooperate with banks and authorities where the law allows.
We use reasonable technical, operational and manual measures to detect and prevent unauthorised transactions, account takeover, fraudulent payments, promotion abuse, identity misuse and other security risks.
Where reasonably necessary, we may temporarily restrict a transaction or an account while verification is completed.
We may cooperate with banks, payment providers, regulators, law enforcement and other competent authorities where the law permits or requires it.
35Suspension and closing your account
In shortYou can stop using the Services whenever you like. We can restrict access for fraud, security or serious breach. Rights that arose before termination survive it.
You can stop using the Services at any time.
Where account closure is available, you can request it through your account or through customer support.
We may restrict, suspend or terminate access where that is reasonably necessary because of suspected fraud, a security risk, unlawful activity, a material breach of these Terms, abuse of other users or providers, repeated payment failure, misuse of the Platform, or another legitimate reason.
Where it is appropriate and the law requires it, we will give you notice or a chance to put the problem right.
Termination does not wipe out rights and obligations that already existed - including refund rights, payment obligations, dispute rights, confidentiality obligations, intellectual-property provisions, and anything else meant by its nature to survive.
36Events outside anyone's control
In shortNeither of us is liable for delays caused by things like disasters, war, government action or large-scale outages. Refund rights the law protects still stand.
Neither of us is responsible for a failure or delay caused by circumstances beyond our reasonable control, to the extent those circumstances actually prevent performance.
That can include natural disasters, severe weather, epidemics and public-health restrictions, war, civil disturbance, government action, widespread utility or telecommunications failures, labour disruption, transport interruption, and large-scale cyber incidents.
This section does not remove a cancellation, refund or other right the law requires to stay available.
37Customer care and complaints
In shortEmail one@wecare.digital or call +91 9330994400. Formal complaints get a reference number. You can always go to a consumer commission or regulator instead.
Contact us about products, orders, bookings, payments, refunds, Sellers, Service Providers, your account, the Platform, privacy, or any other complaint.
WECARE.DIGITAL Customer Grievance Desk, WECARE.DIGITAL BHARATWORKS. Email one@wecare.digital or call +91 9330994400. Our address is The W.B.S.I.D.C. Building, Unit 1/20 81/2/7, Phears Lane, Kolkata, West Bengal 700012, India.
We record formal complaints submitted through that channel and, where it applies, give you a ticket or reference number so you can track it.
Where the law sets a particular grievance process, acknowledgement period, resolution period or escalation route, we follow it.
Using our complaints process does not stop you exercising any right you have before a Consumer Commission, regulator, statutory authority, court or other lawful forum.
38Changes to these Terms
In shortWe update these Terms when the Services or the law change, and give notice where a change materially affects you. Changes normally apply going forward, not backwards.
We update these Terms where that is reasonably necessary to reflect changes in our Services, operations, technology, Platform functionality, security practices, or the law.
Where the law requires it, or where a change materially affects your rights, we give you appropriate notice.
Changes normally operate going forward.
Continuing to use an affected service after revised Terms take effect counts as acceptance only as far as the law allows.
Where the law requires fresh, affirmative acceptance, we ask for it.
A new or materially different service may also carry its own Service-Specific Terms.
39Governing law and disputes
In shortIndian law applies. Please talk to us first. Nothing stops you going to a consumer commission or regulator; other disputes go to the courts in Kolkata.
These Terms are governed by the laws of India.
Please contact our customer care team or the Customer Grievance Desk first, so we have a chance to look at the problem and, if we can, fix it.
Nothing in these Terms stops a consumer approaching a Consumer Commission, regulator, statutory authority, court or other forum available under the law.
For disputes that are not covered by a mandatory statutory or consumer forum, the courts of competent jurisdiction in Kolkata, West Bengal have jurisdiction, subject to the law.
40If part of this is unenforceable
In shortAn invalid clause is narrowed or dropped. The rest still applies.
If a provision of these Terms is held invalid, unlawful or unenforceable, it is read down or limited to the minimum extent necessary.
The rest of these Terms continue to apply.
41Not enforcing something is not giving it up
In shortIf we do not enforce a term straight away, we have not waived it.
If we fail or delay in enforcing a provision or exercising a right, that is not a waiver of it.
Where we do waive something, the waiver applies only to the circumstances we gave it for.
42Transferring this agreement
In shortYou need our consent to transfer your account or rights. We may transfer ours in a genuine restructuring, without reducing your mandatory rights.
Do not transfer your account or your rights under these Terms in a way that materially affects the Services without our prior consent.
WECARE.DIGITAL BHARATWORKS may transfer its rights or obligations as part of a genuine business restructuring, merger, acquisition, sale or reorganisation, subject to the law and without reducing your mandatory user or consumer rights.
43The relationship between us
In shortUsing the Services does not make you our employee, partner or joint venturer, and a third-party provider does not become our employee by being listed.
Nothing in these Terms creates an employment relationship, partnership, franchise, fiduciary relationship or joint venture between you and WECARE.DIGITAL BHARATWORKS.
A Third-Party Provider does not become our employee because its products or services are reachable through the Platform.
Separate contracts may govern our relationships with individual Sellers, Service Providers, partners and affiliates.
44The whole agreement
In shortThese Terms plus the Privacy Policy, the service-specific terms and your order details make up the agreement. A separately signed agreement outranks them on what it covers.
Your agreement with us is made up of these Terms, the Privacy Policy at Privacy Policy, any Service-Specific Terms, your order or booking information, the applicable cancellation, refund and delivery conditions, and any other policy expressly built into a particular transaction.
Where a separately signed agreement, memorandum of understanding, engagement agreement, enterprise agreement or order form covers the same subject matter, that agreement prevails on the matters it specifically addresses.
45Machine translation
In shortThe English version is the official one. Translations are automatic, offered as a convenience, and may be wrong or incomplete.
The Platform offers on-page translation into other languages. Those translations are produced automatically by machine translation, without human review.
The English version of any page, these Terms, our Privacy Policy and every Service-Specific Term is the official text. Where a translated version differs from the English one - by error, omission, ambiguity or change of meaning - the English version prevails and is the version that governs.
Translations are provided as a convenience and on an "as is" basis. We give no warranty, express or implied, as to their accuracy, reliability or completeness, and a discrepancy introduced by translation creates no obligation on us and has no legal effect.
Parts of a page may not translate at all. Text that sits inside images, inside interface labels read by assistive technology, or inside decorative and duplicated elements may remain in English even when the rest of the page has changed language. A partly translated page is not a representation that the untranslated parts do not apply to you.
Prices, fees, timelines, eligibility conditions, cancellation rules and any other commercial term should be confirmed against the English text before you rely on them. If a translated term matters to your decision, ask us in writing at one@wecare.digital and we will confirm it in English.
Nothing in this section limits any right you have under applicable law to receive information in a language you understand, or any obligation we have to provide it.
46Artificial intelligence and automated processing
In shortSome parts of the Services use AI. Its output can be wrong, it is not professional advice, and a human decides anything that matters.
Some features of the Services use artificial intelligence, machine learning, large language models or other automated processing. That can include drafting and summarising messages, suggesting replies, classifying or routing a request, extracting information from a document you send us, generating descriptions or images, transcribing or translating speech and text, and prioritising work in a queue.
AI output is generated by statistical prediction. It can be inaccurate, incomplete, out of date, internally inconsistent or entirely fabricated while appearing confident and well-formed. It may also reflect biases present in the data it was trained on. We do not warrant that any AI-generated output is accurate, complete, current or fit for a particular purpose.
AI-generated output is not professional advice. It is not medical, legal, financial, tax, immigration, regulatory or other professional advice, and it does not create a professional relationship of any kind. Where a Service involves a qualified professional, that professional - not the automated system - is the source of the advice, and the Third-Party Provider terms for that Service apply.
You must not rely on AI-generated output for any decision with legal, medical, financial or safety consequences without independent verification by a suitably qualified person. Verify anything material against the underlying document, the applicable rules, or us in writing.
A human being remains responsible for decisions that materially affect you. We do not use solely automated processing to decide whether to accept or reject your order, booking, application or request, or to determine what you pay, without a person able to review that decision. If you believe an automated process has produced a wrong outcome, tell us at one@wecare.digital and a person will look at it.
What you submit may be processed by automated systems, including systems operated by the third-party providers named in our Privacy Policy, in order to deliver the Service you asked for. How we handle that data, how long we keep it, and the choices you have are set out in the Privacy Policy, including the section on automated systems.
We may add, change, limit or withdraw an AI-assisted feature at any time. Where an AI-assisted feature is offered alongside a human alternative, you may ask for the human route instead.
Nothing in this section reduces any liability we cannot lawfully exclude, or any statutory right you have in relation to automated decision-making.
47How to contact us
In shortWECARE.DIGITAL BHARATWORKS, Kolkata. one@wecare.digital, +91 9330994400.
WECARE.DIGITAL is operated under the business name WECARE.DIGITAL BHARATWORKS.
Our address is The W.B.S.I.D.C. Building, Unit 1/20 81/2/7, Phears Lane, Kolkata, West Bengal 700012, India.
For customer care, email one@wecare.digital or call +91 9330994400.
Use those details for any question, complaint or concern about these Terms or the Services. Our Privacy Policy is at Privacy Policy.