A Correction Should Say What Happened
We send the wrong information, miss a commitment, or disclose something that should have stayed private. The impulse to explain ourselves can arrive before we have understood who was affected.
A useful correction begins with the facts: what happened, which earlier message was wrong, and what people need to know now. If we can repair the error, we say what we have done and what remains. If someone else's information was exposed, they deserve a prompt, direct account of the scope and a realistic next step.
An apology can acknowledge the effect without asking the affected person to comfort us. Reasons may matter later, especially when they help prevent repetition. They should not obscure the immediate correction.
Being responsible does not require a flawless first attempt. It requires us to make the mistake visible, reduce further harm where we can, and follow through on the repair.