Hear the Story Without Turning the Person Into the Story
When someone tells a story about what happened, good listening has two jobs at once. It needs to take the story seriously, and it needs to leave room for the person to be larger than the story. Those jobs can be confused. One mistake is to argue with the account before it has been heard. Another is to treat the account as a complete definition of the person: betrayed, rejected, successful, difficult, unlucky, wronged. A story can contain facts, memories, interpretations, emotions, omissions,...
