Legal Stuff

Terms of Service

 

This document is an electronic record created in accordance with the Information Technology Act, 2000 (and its applicable rules and amendments). It is generated by a computer system and does not require any physical or digital signatures.
By accessing or using the Website and the Services provided by WECARE.DIGITAL (located at Unit No. 1/20, The W.B.S.I.D.C, Building, 81/2/7, Phears Ln, Kolkata, West Bengal 700012), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use the Website or Services. WECARE.DIGITAL reserves the right to update these Terms at any time, and your continued use of the Website or Services constitutes acceptance of any modifications.
For purposes of these Terms:
•    “You,” “Your,” “Customer,” or “User” refers to any natural person accessing or using the Website.
•    “We,” “Us,” “Our,” or “WECARE.DIGITAL” refers to our firm, its employees, and authorized agents acting on our behalf.
The Website provides a platform for connecting Users with counselors, therapists, and other mental health Experts. The following sections outline the terms governing your access to and use of our Website and Services.
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1. Use of Services by an Incorporated or Registered Entity
If you are accessing our Services on behalf of an organization (such as an incorporated company, institute, or organization) for the benefit of your employees, members, or students, you must first enter into a separate agreement or memorandum of understanding with WECARE.DIGITAL. All individuals who use the Services under such an arrangement are bound by these Terms and the applicable Privacy Policy.
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2. Use of Services by Minors
The Website and Services are intended only for individuals who are 18 years of age or older. If you are under 18, you must obtain consent from a parent or legal guardian by submitting a duly completed Consent Form. WECARE.DIGITAL reserves the right to suspend or terminate the account of any minor found to be accessing the Website without such consent. WECARE.DIGITAL is not liable for any harm arising from a minor’s use of the Website without parental or guardian consent.
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3. User Account
•    Registration and Accuracy: To use the Website, you may be required to register and provide personal information (such as your name, email address, etc.). You agree to keep your registration details accurate, complete, and up-to-date.
•    Confidentiality: You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
•    Personal Information: Any information you provide will be processed in accordance with our Privacy Policy.
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4. Payment
•    Fees for Services: Certain Services (including audio-based counseling, face-to-face therapy sessions, programs, and other offerings) may incur fees. Before you access a paid Service, WECARE.DIGITAL will inform you in writing of the applicable charges.
•    Additional Terms: In addition to these Terms, you may be subject to Service-specific terms.
•    Payment Methods: Payments may be made via internet banking, debit/credit cards, Unified Payments Interface (UPI), or available payment wallets.
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5. Cancellation & Refund
•    Order Specifics: All orders are made to order, meaning that production or service delivery commences only after your order is placed. Consequently, orders and payments are non-refundable.
•    Service Concerns: If you are dissatisfied with any Service provided by WECARE.DIGITAL, please contact us at one@wecare.digital. We will review your concern and, at our sole discretion, may offer a refund in the form of store credit.
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6. Shipping & Delivery
•    Delivery Areas and Charges: We deliver to most locations within India. Delivery charges vary by location and may include additional fees for remote or hard-to-access areas. The standard delivery charges are displayed at checkout; however, additional charges may be communicated as needed.
•    Delivery Timeframes: Estimated delivery times are 3–5 working days within India and 10–20 working days for international orders. These are estimates only, and WECARE.DIGITAL is not liable for delays beyond our reasonable control.
•    Risk and Ownership: Risk of loss passes to you upon delivery; however, ownership transfers only after full payment (including any applicable delivery charges) is received.
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7. Payment Transactions and Virtual Payment Modes
•    Third-Party Terms: Payments made via internet banking, debit/credit cards, UPI, or payment wallets are subject to the terms and conditions of the respective banks or payment service providers. WECARE.DIGITAL is not responsible for any issues, including unauthorized transactions or payment failures.
•    Nature of Service: The payment facility provided on the Website is not a banking or financial service.
•    Charge Revisions: WECARE.DIGITAL reserves the right to revise service charges at any time without prior notice. Changes become effective immediately upon posting.
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8. Ownership and Intellectual Property
•    Content Ownership: All content on the Website—including text, graphics, logos, images, and other materials (“Content”)—is either owned by or licensed to WECARE.DIGITAL and is protected by intellectual property laws.
•    Usage Restrictions: You may not modify, reproduce, distribute, create derivative works of, or otherwise use any Content without the prior written consent of WECARE.DIGITAL.
•    Trademarks: The WECARE.DIGITAL name, logo, and all associated trademarks are the exclusive property of WECARE.DIGITAL and may not be used without express written permission.
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9. Acceptable Use and User Conduct
•    Lawful Use: You agree to use the Website solely for lawful purposes. You must not post or transmit any material that is defamatory, abusive, offensive, or that otherwise violates any applicable law.
•    Prohibited Activities: Without limitation, you agree not to:
•    Copy, distribute, or disclose any part of the Website in any medium without authorization.
•    Transmit spam, chain letters, or unsolicited communications.
•    Interfere with, compromise, or attempt to bypass security measures or the integrity of the Website.
•    Upload viruses, worms, or any harmful software.
•    Harvest personal data from the Website.
•    Use the Website for unauthorized commercial purposes.
•    Impersonate any person or misrepresent your affiliation.
•    User Content Responsibility: You are solely responsible for any content (“User Content”) that you post or submit via the Website, and you assume all legal responsibility for such content.
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10. User Content and License
•    Content Submission: By posting or submitting any User Content, you represent and warrant that you have all necessary rights to do so and that such content does not infringe on the rights of any third party.
•    License Grant: You hereby grant WECARE.DIGITAL a worldwide, royalty-free, sublicensable, transferable, perpetual, irrevocable, and non-exclusive license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from your User Content in connection with the Website and our promotional activities.
•    Liability: WECARE.DIGITAL assumes no responsibility for any User Content posted by you or other users. You remain solely liable for the consequences of your User Content.
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11. Disclaimers
•    Informational Purposes: The advice and information provided by Experts on the Website are for informational purposes only and do not constitute a substitute for professional medical or mental health advice.
•    No Medical Service: WECARE.DIGITAL is not engaged in the practice of medicine or mental health care. Any consultation or therapy provided is solely between you and the Expert.
•    Emergency Situations: The Website is not intended for emergency use. In a medical or mental health emergency, contact your local emergency services immediately.
•    Self-Reliance: Your use of the Website and its Services is entirely at your own risk.
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12. Privacy and Security
•    Consent to Data Collection: By using the Website, you consent to the collection, use, and disclosure of your Personal Information as described in our Privacy Policy.
•    Security Measures: While WECARE.DIGITAL implements security measures to protect your information, we cannot guarantee complete security against unauthorized access.
•    Account Security: You are responsible for maintaining the confidentiality of your login credentials and must log out after use to prevent unauthorized access.
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13. Warranty Disclaimer
•    As-Is Basis: The Website and Services are provided “as is” without any warranties—express or implied—including warranties of merchantability, fitness for a particular purpose, or non-infringement.
•    No Guarantee: WECARE.DIGITAL does not guarantee that the Website will be error-free, uninterrupted, or secure, nor that any defects will be corrected.
•    Risk Assumption: Any reliance on information obtained from the Website is at your own risk, and WECARE.DIGITAL shall not be liable for any damage to your system or loss of data.
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14. Exceptions and Limitations
•    Expert Services: WECARE.DIGITAL does not guarantee the quality, qualifications, or availability of Experts. Your reliance on any Expert’s services is solely at your own risk.
•    Service Interruptions: WECARE.DIGITAL is not liable for errors, omissions, or interruptions in the Website’s operation, including issues arising from third-party content.
•    Right to Modify: WECARE.DIGITAL reserves the right to remove, modify, or suspend any part of the Website or Services without prior notice.
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15. Termination
•    Suspension or Termination: WECARE.DIGITAL may suspend or terminate your access to the Website and Services, with or without notice, for any reason—including violations of these Terms.
•    Surviving Obligations: Termination does not relieve you of any obligations incurred prior to termination, and any provisions intended to survive termination shall remain in effect.